Start with a trigger
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
Delighted Integrations
MESA is the most flexible way integrate Delighted to any app so you can get more done with less effort.
Top companies trust MESA to automate the work that runs their business.
Connect Delighted to your favorite apps
MESA lets you connect Delighted to any app - no coding required.
Start with a pre-made template.
Quickly add automation with our pre-made Delighted workflow templates.
Or, build your own Delighted integration.
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Delighted docs in our knowledge base.
Why integrate Delighted with your business?
Integrating Delighted into repeatable workflows helps you accomplish more in less time. Automate more tasks to unlock growth at scale.
Send Delighted surveys at the right moment in the customer journey
When a Shopify order is delivered, a return is completed, or a customer hits a milestone, MESA triggers the right Delighted survey automatically. Your feedback arrives when the experience is still fresh, not on a fixed schedule disconnected from what just happened.
Sync Delighted survey responses back to Shopify customer records
When a customer completes a Delighted survey, MESA updates their Shopify record with the score, sentiment, and key details. Your customer profiles reflect how people feel about your brand, not just what they bought.
Alert your team when a low NPS or CSAT score needs immediate follow-up
When a Delighted response comes in below a threshold, MESA notifies the right person through Slack or email with the customer's order context already attached. Your team responds while the customer is still reachable and the situation is still recoverable.
Route negative feedback into your support workflow automatically
When a Delighted survey returns a detractor score or a critical comment, MESA creates a ticket in Zendesk or Help Scout and attaches the relevant order details. Your support team works the issue from the moment it surfaces without waiting for a complaint to trigger it separately.
Let AI identify which survey responses signal a systemic issue
Your AI assistant reads Delighted response data across your order history to surface patterns worth acting on — a recurring complaint tied to a specific product, a fulfillment issue driving low CES scores, a customer segment with consistently low NPS. MESA routes those findings to the right team before the pattern compounds.
Expert Workflow Setup
Need help crafting the perfect automation? We offer worflow setup services to help you add automation into your work more quickly. Request a custom workflow.
Accelerate your work with AI automation.
Build AI agents in minutes that integrate, automate, and simplify your business.
Try for free Try MESA for free, 7-day trial included.How MESA works
MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.
Step 1.
Step 2.
Add an action
Next, choose the action that should follow the trigger.
Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.
Linking actions to triggers is how you build a seamless workflow process.
Step 3.
Personalize
Make your workflow even more flexible using built-in apps.
Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.
Personalization ensures your workflows fit your unique business requirements.
All set!
You just made a workflow
Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.
With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.
Fully supported by automation experts.
Get help from our team of experts and industry partners, who are dedicated to ensuring your MESA experience is smooth, efficient, and tailored to your exact business needs.
