Start with a trigger
Select a trigger that sets your workflow in motion.
This could be anything from a new order in your Shopify store to a customer signing up for your newsletter.
Triggers are the starting points that tell MESA when to act.
Gorgias Integrations
MESA is the most flexible way integrate Gorgias to any app so you can get more done with less effort.
Top companies trust MESA to automate the work that runs their business.
Connect Gorgias to your favorite apps
MESA lets you connect Gorgias to any app - no coding required.
Start with a pre-made template.
Quickly add automation with our pre-made Gorgias workflow templates.
Or, build your own Gorgias integration.
Making workflows is easy. Triggers start a workflow then, actions occur when it's running. Read more Gorgias docs in our knowledge base.
Why integrate Gorgias with your business?
Integrating Gorgias into repeatable workflows helps you accomplish more in less time. Automate more tasks to unlock growth at scale.
Give your support team full Shopify context on every ticket
When a customer reaches out in Gorgias, MESA pulls their Shopify order history, tags, and customer details into the ticket automatically. Your team responds with the full picture without switching between tools to find it.
Create and update Shopify customer records from Gorgias ticket activity
When a key detail is captured or a resolution is logged in Gorgias, MESA writes it to the corresponding Shopify customer record. Your store and your support platform stay in sync without anyone reconciling them manually after every interaction.
Trigger Gorgias tickets from Shopify order and fulfillment events
When an order ships, a delivery is delayed, or a return is filed in Shopify, MESA opens or updates the right Gorgias ticket automatically. Your support team gets ahead of customer questions before they arrive rather than reacting after a complaint is filed.
Escalate high-value customer tickets before they become problems
When a Gorgias ticket involves a VIP customer, a high-value order, or a churn signal, MESA routes an alert to the right person through Slack or creates a task in ClickUp. Your best customers get a faster response without a manual escalation process between support and the wider team.
Let AI draft Gorgias replies from Shopify order and customer history
Your AI assistant reads the Gorgias ticket alongside the customer's Shopify data — recent orders, return history, loyalty tier — and generates a draft reply with the relevant context already included. Your team edits and sends instead of writing from scratch on every ticket.
Expert Workflow Setup
Need help crafting the perfect automation? We offer worflow setup services to help you add automation into your work more quickly. Request a custom workflow.
Accelerate your work with AI automation.
Build AI agents in minutes that integrate, automate, and simplify your business.
Try for free Try MESA for free, 7-day trial included.How MESA works
MESA helps you connect two or more apps to handle repetitive tasks automatically, no code necessary.
Step 1.
Step 2.
Add an action
Next, choose the action that should follow the trigger.
Actions are the tasks that MESA will perform automatically, such as sending a confirmation email or updating your product inventory.
Linking actions to triggers is how you build a seamless workflow process.
Step 3.
Personalize
Make your workflow even more flexible using built-in apps.
Customize your automation with tools that match your specific needs, whether it's scheduling theme changes or syncing with your CRM.
Personalization ensures your workflows fit your unique business requirements.
All set!
You just made a workflow
Finally, enable your workflow. You've just automated a task that will save you time and reduce manual effort.
With MESA, complex processes become simple, freeing you up to focus on what matters most—growing your business.
Discover more Gorgias integrations
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