How it works

Follow these 2 simple steps to save Mantle app uninstalls to Google Sheets

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Customer Uninstalled
This trigger captures the exact moment merchants uninstall your app through Mantle, ensuring you have complete uninstall data including exit feedback that's critical for understanding and reducing churn.
When a customer uninstalls your Shopify app, Mantle fires a webhook with comprehensive uninstall data. You need to specify your Mantle app ID in the appIds field—this is found in your Mantle dashboard under your app settings. The trigger only fires for uninstalls of the specified app, filtering out any other apps you might manage through Mantle.
Time to complete: 2 minutes
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Add Row
Creates a permanent, queryable record of every uninstall with all relevant context, enabling churn analysis, pattern identification, and data-driven retention improvements over time.
This step creates a new row in your Google Sheet with the uninstall data. During setup, you'll configure three key elements: (1) Spreadsheet name—the workflow can create a new spreadsheet for you or you can connect to an existing one, (2) Sheet name—default is "Sheet1" but you can customize it, and (3) Column selection—choose which data points to include from the available options: Uninstalled At Shopify Domain Installed At Average Monthly Revenue Shopify Plan Description Uninstall Reason The setup interface provides checkboxes to select which columns you want—all are selected by default but you can deselect any you don't need.
Time to complete: 3 minutes

Make it your own

Customize this workflow even further:

Send Slack alerts for high-value churn
Add a filter that checks {{mantle.customer.averageMonthlyRevenue}} and sends Slack notifications when high-revenue merchants uninstall, enabling immediate follow-up to understand their concerns and potentially recover them.
Categorize uninstalls by revenue tier
Add a custom code step that analyzes the revenue data and adds a "Revenue Tier" column (like "Enterprise," "Mid-Market," "SMB") to help identify which customer segments churn most frequently.
Calculate lifetime value and days active
Add a transform step that calculates the number of days between {{mantle.customer.installedAt}} and {{mantle.customer.uninstalledAt}} to track how long customers used your app before churning, helping identify critical drop-off windows.
Trigger win-back email campaigns
Connect an email or CRM step after the Google Sheets logging to automatically add churned merchants to a win-back email sequence, offering assistance or announcing new features that might address their uninstall reason.

Frequently asked questions

What if I want to track uninstalls for multiple apps?
You can either duplicate this entire workflow and configure each copy with a different app ID, or modify the trigger to accept multiple app IDs separated by commas. Each approach has trade-offs—separate workflows give more flexibility but require more management.
Can I add custom columns or calculations to the spreadsheet?
Yes, after the workflow creates the initial row, you can add formulas in adjacent columns in Google Sheets that reference the data MESA inserts. For example, add a column that calculates install duration or categorizes uninstall reasons. These formulas won't be overwritten by new rows from MESA.
How do I find my Mantle app ID?
Log into your Mantle dashboard, navigate to your app settings, and look for the App ID or API credentials section. The app ID is typically a unique identifier string that Mantle uses to route webhooks to the correct app. If you can't find it, contact Mantle support for assistance.
What is a template?
Templates are pre-made workflows by our team of experts. Instead of building a workflow from scratch, these have all the steps needed to complete the task.
Can I personalize a template?
Yes! Every step can be customized to meet your exact requirements. Additionally, you can even add more steps and make it more sophisticated.
Are templates free?
Yes! Our entire library containing hundreds of templates are free to use and customize to your exact needs.

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